Contattaci
This section provides contacts and some operational guidelines for information requests, order-related communications, and after-sales support. Please use the indicated contact details when necessary.
Ⅰ. Contacts
You can contact us through the following channels, referring to the indicated hours:
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Address: Via Ludovico Ariosto, 28, 20089 Rozzano MI, Italy
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Phone: +39 380 179 3398
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Email: info@nuovaideadimonacimattia.com
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Hours: Monday to Friday, 9:00 AM–12:30 PM / 2:00 PM–6:00 PM (CET)
To facilitate the verification of requests, it is advisable to include the order number or a brief description of the case.
Ⅱ. Refund Timelines
For refund requests, the following guidelines generally apply:
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after verification of eligibility, the request is entered into the processing flow, normally within 1–3 business days;
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the actual credit may take 10–15 business days, depending on banking processes or payment circuits.
If the amount is not visible within a reasonable period, you can contact support providing the order references.
Ⅲ. Communications and Feedback
The communications received are used for managing requests and for informational support.
Any observations contribute to the monitoring of processes and the updating of available information, in compliance with applicable policies.